Payment and Delivery
How much is delivery?
Starting at 2.50 € for European and 16.80 € for international destinations. You can find more information about the delivery costs below.
Do you offer free delivery?
Yes, we do!
Your order will be shipped free of charge if it meets the required shopping cart minimum.
To be eligible for free delivery, your shopping cart value must be over 49.00 € for European destinations*.
*Some destinations require a higher shopping cart value for free delivery to be applied.
When will I receive my order?
Delivery time depends on the shipping destination. The estimated delivery time for destinations in Europe are 2-8 working days and 7-14 working days for international destinations.
Due to customs processes, the delivery may take longer for international shipments. To avoid this, make sure to follow the tracking information updates.
How do I track my order?
We'll send you a tracking link to your email, once your order is sent out. It may take up to 2 working days for the tracking information to update. If you still don't see it, send us an email to firstname.lastname@example.org.
Are there any additional shipping fees?
Delivery to international destinations may incur customs fees and duties. At this time, such fees should be covered on your side. The amount of these fees may vary based on the destination country.
What can I do if I provided the wrong shipping address?
First and foremost, please make sure that the shipping address you've provided is accurate.
However, if you made a mistake the courier will contact you if the shipping address is inaccurate. If it is not possible to reach you the order may be returned back to us.
If your order hasn't shipped just yet, send us a message to email@example.com and we'll see if we can still update the shipping address for you.
What happens when my order is lost in transit?
We'll re-ship or refund the order for you. To prevent any possible errors, we'll ask you to confirm your shipping address.
Who will deliver my order?
We use DPD for most of the deliveries in Europe and DHL for international deliveries. In some cases, your order will be handed over to a local delivery service.